workplace culture Tag

Want to Create a Better Customer Experience? Start with Your Own Employees!

19 December in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Well-being, Workplace

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...

Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

Doug Coull on the Benefits of Flexible Workplaces

25 June in Articles, Business, Careers, Customer Service, Engagement, Human Business, Recruiting, Sales, Well-being, Workplace

I had the pleasure of speaking with Doug Coull, CEO of APS, Inc., makers of SmartSearch applicant tracking systems. Doug keeps a close watch over his company and has a genuine interest in making his company an employer of choice. He has a clearly defined...