Doug: I recently had the pleasure of speaking with Dane Groeneveld, CEO of PTS Advance. As the recently appointed CEO of PTS, Dane brings a high-energy and enthusiastic verve to his role. In this segment, we discussed leadership, career journeys, partnerships, and why diversity and...
Fielding too many complaints from employers and job seekers lately? Here are two of the most common ones: From clients: "That temp was minutes late to their assignment - again!" From candidates: "Nobody ever followed up with me." At one point or another, every firm has to...
When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...
Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...
On Thursday, April 26, 2018, APS, Inc., Chief Technology Officer, LJ Morris held a presentation to discuss recent updates and enhancements to the SmartSearch system, along with future advancements and events, and ended the discussion with a question and answer session. As with the Q1...
I don't need to tell you how tough it is to recruit qualified candidates these days. With unemployment near record lows and U.S. job openings soaring to a record-high 6.3 million, attracting the attention of talented job seekers is extremely difficult. How can you make candidates...
Last spring, SmartSearch participated in the California Staffing Professionals (CSP) annual conference and expo. We had an opportunity to attend some educational sessions, and network with the speakers, conference attendees, workshop leaders, and our fellow exhibitors, as well as talk shop with our clients (plus...
When it comes to the world of business, there is much that goes on behind the scenes that would scare consumers. As someone who has seen firsthand what goes on in a restaurant’s kitchen, I can tell you, it’s not a place people would find...
Don’t Let “Commoditization” In The ATS Arena Corrode The Software’s Value In the growing Applicant Tracking Software arena, we’ve increasingly seen software providers with not only insufficient resources to be responsive to their customers, but we've also seen a lack of competence in the technology. We view...