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Tired of Staffing Customer Complaints? Get Rid of the 3 Biggest Sources

16 September in Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Recruiting, Sales, Staffing by Victoria Kenward

Fielding too many complaints from employers and job seekers lately? Here are two of the most common ones: From clients: "That temp was minutes late to their assignment - again!" From candidates: "Nobody ever followed up with me."   At one point or another, every firm has to...

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Want to Create a Better Customer Experience? Start with Your Own Employees!

19 December in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Well-being, Workplace by Victoria Kenward

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...

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Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace by Victoria Kenward

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

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SmartTalks Q2 2018 Presentation Recap

30 April in Applicant Tracking Systems, Artificial Intelligence (AI), Best Practices, Business, Customer Service, HR Technology, Human Business, Human Resources, Innovation, Jobs, Mobile Devices, Recruiting, SmartTalks, Social Media, Staffing, Technology, Tutorials by Cyndy Trivella

On Thursday, April 26, 2018, APS, Inc., Chief Technology Officer, LJ Morris held a presentation to discuss recent updates and enhancements to the SmartSearch system, along with future advancements and events, and ended the discussion with a question and answer session. As with the Q1...

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Want Candidates to Love Your Job Postings?

20 March in Articles, Best Practices, Business, Careers, Engagement, Human Business, Human Resources, Jobs, Recruiting, Sales, Staffing, Technology by Victoria Kenward

I don't need to tell you how tough it is to recruit qualified candidates these days. With unemployment near record lows and U.S. job openings soaring to a record-high 6.3 million, attracting the attention of talented job seekers is extremely difficult. How can you make candidates...

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Inspired Innovation from Amtec and the California Staffing Professionals

22 September in Applicant Tracking Systems, Customer Service, HR Technology, Innovation, Recruiting, Staffing, Technology by LJ Morris

Last spring, SmartSearch participated in the California Staffing Professionals (CSP) annual conference and expo. We had an opportunity to attend some educational sessions, and network with the speakers, conference attendees, workshop leaders, and our fellow exhibitors, as well as talk shop with our clients (plus...

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The Devaluation of Quality

11 July in Applicant Tracking Systems, Customer Service, HR Technology, Human Business, Innovation, Staffing, Technology by Doug Coull

Don’t Let “Commoditization” In The ATS Arena Corrode The Software’s Value In the growing Applicant Tracking Software arena, we’ve increasingly seen software providers with not only insufficient resources to be responsive to their customers, but we've also seen a lack of competence in the technology. We view...

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