Customer Satisfaction Tag

Showing Appreciation Goes a Long Way

01 October in Articles, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Human Business, Innovation, Technology, Workplace

Showing appreciation for what I have plays an important role in my life and business. I have the good fortune of working with great clients, wonderful vendor partners and dedicated and hardworking employees. These three groups have helped me to build a thriving business, and...

Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

Free Ice Cream Today

23 April in Applicant Tracking Systems, Articles, Brand Reputation, Business, Careers, Customer Service, HR Technology, Innovation, Recruiting, Sales, Staffing, Technology

Free Ice Cream Today. That was the subject line of the first email I received when I joined SmartSearch on May 1, 2001. It came from Karla Pugleise, a co-worker I had not yet met, who I subsequently learned handled scanning hard copy resumes into...

Your ATS and Vendor Relationship: Part 2

23 January in Articles, Best Practices, Business, HR Technology, Human Business, Human Resources, Recruiting, Staffing, Technology, Uncategorized

Cost, true value and company culture (Part two of a three-part series) How do You Determine True Value? Current and future value for your business, value for the money paid and value for the end-users should be paramount in the decision-making process. In part one of this series, I...

Investing in Your ATS Purchase

03 January in Applicant Tracking Systems, Articles, Best Practices, Business, HR Technology, Human Business, Human Resources, Innovation, Jobs, Recruiting, Staffing, Technology

Part one Investing in a new applicant tracking system is a costly and time-consuming endeavor. It's important to understand what is motivating you to make this purchase. Is your current system inadequate? Does it lack the flexibility to grow with your on-going business needs? There are...

Inspired Innovation from Amtec and the California Staffing Professionals

22 September in Applicant Tracking Systems, Customer Service, HR Technology, Innovation, Recruiting, Staffing, Technology

Last spring, SmartSearch participated in the California Staffing Professionals (CSP) annual conference and expo. We had an opportunity to attend some educational sessions, and network with the speakers, conference attendees, workshop leaders, and our fellow exhibitors, as well as talk shop with our clients (plus...