Workplace

Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

Exiting Employees: Gone Today, Here Tomorrow

11 July in Brand Reputation, Customer Service, Engagement, Human Business, Human Resources, Recruiting, Staffing, Workplace

In a 2016 article published on SHRM.org, Stay in Touch with Former Employees; One Could Be Your Next Hire the author describes some of the dos and don’ts as to what companies can and should do to protect their brand image when employees leave an...

Your Guide to Writing a Welcome Email to New Employees

02 July in Articles, Best Practices, Business, Engagement, Human Business, Human Resources, Recruiting, Staffing, Workplace

Your welcome email Sending a welcome email to a new employee is not only customary, but a great way to make them feel welcome at their new job. These letters are generally informal and sent in addition to the official offer of employment new hires receive....

Doug Coull on the Benefits of Flexible Workplaces

25 June in Articles, Business, Careers, Customer Service, Engagement, Human Business, Recruiting, Sales, Well-being, Workplace

I had the pleasure of speaking with Doug Coull, CEO of APS, Inc., makers of SmartSearch applicant tracking systems. Doug keeps a close watch over his company and has a genuine interest in making his company an employer of choice. He has a clearly defined...

What is Employee Experience and Why is It Trending in 2018?

15 May in Best Practices, Brand Reputation, Business, Careers, Engagement, Human Business, Human Resources, Technology, Well-being, Workplace

To put it as simply as possible, employee experience is commonly defined as "the sum of everything that an employee goes through during his or her connection with their employer." So, it's not necessarily just about the direction of your HR department, or your employee...

Does Your Company Need a Drug Testing Program?

26 March in Articles, Best Practices, Business, Human Business, Human Resources, Jobs, Legal, Recruiting, Staffing, Well-being, Workplace

There are myriad changes occurring with workplace policies. One of which is if, when, why and how companies conduct drug testing at the time of onboarding new talent. The shortage of talent is one of the factors that is leading employers to rethink if drug...

remote

Is Remote Work the Right Choice for You?

01 March in Business, Careers, Generations, HR Technology, Human Business, Human Resources, Jobs, Technology, Well-being, Workplace

How do you know if working remotely is a good decision for your type of work, as well as work-style? Like anything in life there are positives and negatives, so taking an objective view is essential in making the right choice for you. The obvious...

Background Screening Policy Helps You Avoid Hiring Pitfalls

22 February in Best Practices, Discrimination, HR Technology, Human Business, Human Resources, Legal, Recruiting, Staffing, Technology, Workplace

Background screening has become almost universally adopted, and according to the Society of Human Resources Managers (SHRM), more than nine out of 10 companies screen candidates. This rising trend exists for good reason. Failing to make safe hiring decisions not only puts people at risk but...

Disaster Recovery Planning… Reflections from the California Fires

12 December in Best Practices, Business, Human Business, News Updates, Technology, Well-being, Workplace

What, when and why it’s worth every dime. Having been in various forms of executive management for over 22 years, I can attest it is sometimes hard to fork over the cash for “what if” scenarios. Sure, we all have health insurance, car insurance, life insurance,...

Employee Advocacy

11 December in Best Practices, Business, Engagement, Human Business, Innovation, Well-being, Workplace

Why Does Culture and Advocacy Matter? There is a lot of research out there that supports the direct correlation between employee satisfaction and its impact on customer satisfaction.  When employees are engaged advocates, they will go the extra mile for the customer, seeking out alternate and...