Workplace

Diversity & Inclusion: What Does It Really Mean?

28 February in Best Practices, Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Business, Jobs, Legal, Metrics, Staffing, Workforce, Workplace

On February 19, I helped organize a learning event with the SHRM Educational Foundation, Hawaii Island District to present an informative program and interactive discussion on best practices in Diversity & Inclusion, with an emphasis on hiring people with disabilities. The event took place at the...

Being Tolerant Does Not Mean Being Inclusive

09 January in Articles, Best Practices, Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Business, Human Resources, Legal, Recruiting, Staffing, Workplace

When I think about the words “inclusion” and “tolerance,” I envision two words that are polar opposites of each other. In today's workforce, diversity and inclusion mean seeking, accepting and wanting people from different walks of life. Tolerance does not denote acceptance. It's a hostile...

Want to Create a Better Customer Experience? Start with Your Own Employees!

19 December in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Well-being, Workplace

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...

How Companies Can Become a Magnet For Talent

05 December in Applicant Tracking Systems, Articles, Best Practices, Brand Reputation, Engagement, HR Technology, Human Resources, Marketing, Recruiting, Staffing, Technology, Workplace

The tide has turned. What once was an employer’s market is now a job seeker’s delight. The unemployment rate is hovering around 4% which is something we haven’t seen in the U.S. since the 1960’s. This is great news for people seeking employment and has...

While at Staffing World…

29 October in Applicant Tracking Systems, Articles, Best Practices, Business, Diversity, Engagement, HR Technology, Human Business, Innovation, Jobs, Recruiting, Sales, Staffing, Technology, Workforce, Workplace

Staffing World had so much to offer in every aspect of the staffing industry. From breakout sessions focused on managing a top-performing sales team to advocating Women in Leadership Roles. Staffing World provided their attendees with the Strategies and Solutions to tackle the Industry’s biggest...

At the SHRM Hawaii State Conference, Kakou Means All of Us

23 October in Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Resources, Recruiting, Staffing, Training, Workforce, Workplace

One thing that makes Hawaii special is that the islands are home to the nation’s most ethnically and culturally diverse population. However, while local employers easily embrace this diversity in the workforce, Hawaii still falls short on inclusive human resource practices that bring people together...

‘Tis the Season to be Conferencing

22 October in Articles, Human Resources, Jobs, Recruiting, Staffing, Workforce, Workplace

I attended the ERE Conference in Orlando this week and is specific to people in recruiting and talent acquisition. It was enlightening and provided attendees access to exhibitors and speakers. My single-day pass on Tuesday provided me with a day full of roundtable discussions, short...

Showing Appreciation Goes a Long Way

01 October in Articles, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Human Business, Innovation, Technology, Workplace

Showing appreciation for what I have plays an important role in my life and business. I have the good fortune of working with great clients, wonderful vendor partners and dedicated and hardworking employees. These three groups have helped me to build a thriving business, and...

Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

Exiting Employees: Gone Today, Here Tomorrow

11 July in Brand Reputation, Customer Service, Engagement, Human Business, Human Resources, Recruiting, Staffing, Workplace

In a 2016 article published on SHRM.org, Stay in Touch with Former Employees; One Could Be Your Next Hire the author describes some of the dos and don’ts as to what companies can and should do to protect their brand image when employees leave an...