Human Business

Diversity & Inclusion: What Does It Really Mean?

28 February in Best Practices, Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Business, Jobs, Legal, Metrics, Staffing, Workforce, Workplace by Sylvia Dahlby

On February 19, I helped organize a learning event with the SHRM Educational Foundation, Hawaii Island District to present an informative program and interactive discussion on best practices in Diversity & Inclusion, with an emphasis on hiring people with disabilities. The event took place at the...

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What Should Your Staffing Firm Do About Negative Online Reviews?

06 February in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Recruiting, Staffing by Brad Smith

"Help: My staffing firm just received a negative review on our Facebook page. What should I do?" While you might be tempted to get rid of the comment, that's not a good idea. Here's why: You've built a wonderful business. You pride yourself on providing an exceptional experience...

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Being Tolerant Does Not Mean Being Inclusive

09 January in Articles, Best Practices, Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Business, Human Resources, Legal, Recruiting, Staffing, Workplace by Doug Coull

When I think about the words “inclusion” and “tolerance,” I envision two words that are polar opposites of each other. In today's workforce, diversity and inclusion mean seeking, accepting and wanting people from different walks of life. Tolerance does not denote acceptance. It's a hostile...

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Want to Create a Better Customer Experience? Start with Your Own Employees!

19 December in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Well-being, Workplace by Victoria Kenward

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...

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While at Staffing World…

29 October in Applicant Tracking Systems, Articles, Best Practices, Business, Diversity, Engagement, HR Technology, Human Business, Innovation, Jobs, Recruiting, Sales, Staffing, Technology, Workforce, Workplace by Tyler Coull

Staffing World had so much to offer in every aspect of the staffing industry. From breakout sessions focused on managing a top-performing sales team to advocating Women in Leadership Roles. Staffing World provided their attendees with the Strategies and Solutions to tackle the Industry’s biggest...

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Scary Things Staffing Recruiters do to Drive Great Candidates Away

04 October in Best Practices, Brand Reputation, Customer Service, Engagement, Human Business, Jobs, Marketing, Recruiting, Staffing, Workforce by Cathy Lanski

Ever been ghosted by a candidate? It's a "new normal" in staffing – and it's extremely frustrating. Viable candidates seem to vanish without a trace in the midst of the recruiting process, never to be heard from again. But recruiters aren't blameless. The word ghosting is now being...

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Showing Appreciation Goes a Long Way

01 October in Articles, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Human Business, Innovation, Technology, Workplace by Doug Coull

Showing appreciation for what I have plays an important role in my life and business. I have the good fortune of working with great clients, wonderful vendor partners and dedicated and hardworking employees. These three groups have helped me to build a thriving business, and...

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Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace by Victoria Kenward

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

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Even a Broken Clock is Right Twice Day

25 July in Articles, Best Practices, Business, Careers, Human Business, Human Resources, Jobs, News Updates, Staffing, Training, Workforce by Sylvia Dahlby

“Everything should NOT be taken out of context and morphed into a political weapon. Enough already!” via @JohnnyCTaylorJr SHRM CEO Johnny C. Taylor, Jr. is right to call for sanity via Twitter in response to SHRM members’ social media condemnation of his highly visible support for the...

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Strengthen Your Staffing Firm’s Brand with Social Advertising

23 July in Articles, Best Practices, Brand Reputation, Business, Human Business, Marketing, Sales, Social Media, Staffing by Jenny Keller Yesilevskiy

The most well-known brands are powerful. Evocative. Instantly recognizable: Think "Coca-Cola," and you'll instantly crave a cold beverage. Think "Nike," and you'll probably imagine your next workout. Think "Southwest Airlines," and you might start dreaming about getting away for a quick vacation. These seemingly kneejerk brand impressions aren’t...

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