Engagement

Diversity & Inclusion: What Does It Really Mean?

28 February in Best Practices, Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Business, Jobs, Legal, Metrics, Staffing, Workforce, Workplace

On February 19, I helped organize a learning event with the SHRM Educational Foundation, Hawaii Island District to present an informative program and interactive discussion on best practices in Diversity & Inclusion, with an emphasis on hiring people with disabilities. The event took place at the...

What Should Your Staffing Firm Do About Negative Online Reviews?

06 February in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Recruiting, Staffing

"Help: My staffing firm just received a negative review on our Facebook page. What should I do?" While you might be tempted to get rid of the comment, that's not a good idea. Here's why: You've built a wonderful business. You pride yourself on providing an exceptional experience...

The Best Staffing Website Leverage Targeting Technology: Remarketing

14 January in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Marketing, Recruiting, Staffing, Technology

Upgrading or overhauling your staffing website in 2019? Smart move. A killer website is critical to winning (and retaining) business and talent in the staffing industry. But even the most beautiful, modern, well-written site won't drive sales and qualified applications unless it keeps people coming back again...

Being Tolerant Does Not Mean Being Inclusive

09 January in Articles, Best Practices, Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Business, Human Resources, Legal, Recruiting, Staffing, Workplace

When I think about the words “inclusion” and “tolerance,” I envision two words that are polar opposites of each other. In today's workforce, diversity and inclusion mean seeking, accepting and wanting people from different walks of life. Tolerance does not denote acceptance. It's a hostile...

Want to Create a Better Customer Experience? Start with Your Own Employees!

19 December in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Well-being, Workplace

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...

How Companies Can Become a Magnet For Talent

05 December in Applicant Tracking Systems, Articles, Best Practices, Brand Reputation, Engagement, HR Technology, Human Resources, Marketing, Recruiting, Staffing, Technology, Workplace

The tide has turned. What once was an employer’s market is now a job seeker’s delight. The unemployment rate is hovering around 4% which is something we haven’t seen in the U.S. since the 1960’s. This is great news for people seeking employment and has...

While at Staffing World…

29 October in Applicant Tracking Systems, Articles, Best Practices, Business, Diversity, Engagement, HR Technology, Human Business, Innovation, Jobs, Recruiting, Sales, Staffing, Technology, Workforce, Workplace

Staffing World had so much to offer in every aspect of the staffing industry. From breakout sessions focused on managing a top-performing sales team to advocating Women in Leadership Roles. Staffing World provided their attendees with the Strategies and Solutions to tackle the Industry’s biggest...

At the SHRM Hawaii State Conference, Kakou Means All of Us

23 October in Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Resources, Recruiting, Staffing, Training, Workforce, Workplace

One thing that makes Hawaii special is that the islands are home to the nation’s most ethnically and culturally diverse population. However, while local employers easily embrace this diversity in the workforce, Hawaii still falls short on inclusive human resource practices that bring people together...

Scary Things Staffing Recruiters do to Drive Great Candidates Away

04 October in Best Practices, Brand Reputation, Customer Service, Engagement, Human Business, Jobs, Marketing, Recruiting, Staffing, Workforce

Ever been ghosted by a candidate? It's a "new normal" in staffing – and it's extremely frustrating. Viable candidates seem to vanish without a trace in the midst of the recruiting process, never to be heard from again. But recruiters aren't blameless. The word ghosting is now being...