Engagement

Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

Five Ways to Reduce Risk with Your Background Screening Program

16 July in Articles, Best Practices, Brand Reputation, Business, Careers, Discrimination, Engagement, Human Resources, Legal, Metrics, News Updates, Recruiting, Staffing

Over the past few years, litigation has tripled in employment background screening, due to increased regulations and scrutiny of the background screening process by the Equal Employment Opportunity Commission (EEOC), Federal Trade Commission (FTC), and other federal/state and industry-specific auditing agencies.  Recently, employee/candidates have filed...

Exiting Employees: Gone Today, Here Tomorrow

11 July in Brand Reputation, Customer Service, Engagement, Human Business, Human Resources, Recruiting, Staffing, Workplace

In a 2016 article published on SHRM.org, Stay in Touch with Former Employees; One Could Be Your Next Hire the author describes some of the dos and don’ts as to what companies can and should do to protect their brand image when employees leave an...

Your Guide to Writing a Welcome Email to New Employees

02 July in Articles, Best Practices, Business, Engagement, Human Business, Human Resources, Recruiting, Staffing, Workplace

Your welcome email Sending a welcome email to a new employee is not only customary, but a great way to make them feel welcome at their new job. These letters are generally informal and sent in addition to the official offer of employment new hires receive....

Doug Coull on the Benefits of Flexible Workplaces

25 June in Articles, Business, Careers, Customer Service, Engagement, Human Business, Recruiting, Sales, Well-being, Workplace

I had the pleasure of speaking with Doug Coull, CEO of APS, Inc., makers of SmartSearch applicant tracking systems. Doug keeps a close watch over his company and has a genuine interest in making his company an employer of choice. He has a clearly defined...

Tips for Better Staffing and Recruiting Content Marketing

18 June in Best Practices, Brand Reputation, Business, Engagement, Jobs, Marketing, Recruiting, Sales, Staffing

It's everywhere you look: Facebook, Twitter, Instagram and LinkedIn. Company websites. YouTube. Email. Direct mail. It's content marketing – and you'll find it anywhere business communication is happening. What is content marketing? If you're not familiar with this marketing technique, it's about using ideas to capture attention, and...

Musings From the 2018 California Staffing Professionals Conference

14 June in Articles, Artificial Intelligence (AI), Best Practices, Business, Engagement, HR Technology, Human Business, Innovation, Metrics, Recruiting, Sales, Staffing, Technology

What we learned at the 2018 CSP Conference. We loved attending the 2018 California Staffing Professionals Conference (CSP), and we're proud to support this outstanding event. We connected with clients, vendor partners, prospects and learned a lot from some of the best minds in the staffing...

What is Employee Experience and Why is It Trending in 2018?

15 May in Best Practices, Brand Reputation, Business, Careers, Engagement, Human Business, Human Resources, Technology, Well-being, Workplace

To put it as simply as possible, employee experience is commonly defined as "the sum of everything that an employee goes through during his or her connection with their employer." So, it's not necessarily just about the direction of your HR department, or your employee...

Convert Your Social Audience into Candidates – Get Them OFF Social Media!

16 April in Articles, Best Practices, Brand Reputation, Business, Careers, Engagement, Human Business, Human Resources, Jobs, Recruiting, Social Media, Staffing

Using social media to attract candidates to your staffing or recruiting firm? It's a smart strategy. Blogging is a great way to build your employment brand. And with a variety of social sites to choose from, there are options to connect with all types of active...

Want Candidates to Love Your Job Postings?

20 March in Articles, Best Practices, Business, Careers, Engagement, Human Business, Human Resources, Jobs, Recruiting, Sales, Staffing, Technology

I don't need to tell you how tough it is to recruit qualified candidates these days. With unemployment near record lows and U.S. job openings soaring to a record-high 6.3 million, attracting the attention of talented job seekers is extremely difficult. How can you make candidates...