Customer Service

Staying Ahead of the Curve in Mobile Recruiting

26 October in Articles, Customer Service, Engagement, HR Technology, Human Business, Human Resources, Innovation, Recruiting, Staffing, Technology

One of SmartSearch’s long history of industry “firsts” was the Mobile Access ability to tap into the database back in the day when we all had flip-phones and dinosaurs roamed the Earth. When I joined SmartSearch in 2001, shortly after the launch of our web-based application....

Inspired Innovation from Amtec and the California Staffing Professionals

22 September in Applicant Tracking Systems, Customer Service, HR Technology, Innovation, Recruiting, Staffing, Technology

Last spring, SmartSearch participated in the California Staffing Professionals (CSP) annual conference and expo. We had an opportunity to attend some educational sessions, and network with the speakers, conference attendees, workshop leaders, and our fellow exhibitors, as well as talk shop with our clients (plus...

The Devaluation of Quality

11 July in Applicant Tracking Systems, Customer Service, HR Technology, Human Business, Innovation, Staffing, Technology

Don’t Let “Commoditization” In The ATS Arena Corrode The Software’s Value In the growing Applicant Tracking Software arena, we’ve increasingly seen software providers with not only insufficient resources to be responsive to their customers, but we've also seen a lack of competence in the technology. We view...

Why You Need to Call Your HR Vendor

30 March in Articles, Best Practices, Customer Service, Engagement, Human Business, Sales, Technology

Look around you. Life can be a comedy of errors, as well as a good boost of comedic relief. What does this have to do with HR? With staffing? With recruiting? In short, everything! Recruiting and technology are bedfellows… an undeniable fact of the 21st century....

The Hiring Manager is Your Recruiting Partner

30 March in Articles, Best Practices, Customer Service, Human Business, Human Resources, Jobs, Recruiting, Staffing, Workplace

The hiring manager is a critical player in the hunt for new talent. They will have full responsibility for the performance, engagement, and retention of their new report, so why do many brands find working with them an adversarial relationship? Primarily, the lack of communication...

The Evolution of Customer Relationships

29 March in Articles, Best Practices, Customer Service, Sales

Often times, I find companies proclaim a devout loyalty to customers, which can be unfounded. Customer loyalty is when a strong, and often times, a symbiotic relationship exists between the service/product provider and the end-user / customer. There’s an emotional connection… one which goes beyond...