Customer Service

SmartSearch Blog: Energy. Focus. Expectations.

Energy. Focus. Expectations.

22 June in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Training

Change is hard. The International Space Station effortlessly flies around planet Earth every 90 minutes, traveling at over 17,000 miles per hour. It is easy for the ISS to stay on course, expending virtually zero energy to maintain orbit at breathtaking speed. However, to change...

How Staffing Competes with Social Media Temp Apps

18 March in Articles, Customer Service, Engagement, HR Technology, Innovation, Jobs, Marketing, Mobile, Recruiting, Social Media, Staffing, Technology

Are the temporary staffing apps popping up on social media just a nuisance – or are they a real threat to your staffing agency? If you're not familiar, temp apps allow job seekers to create profiles and sign up for work right through their phone, enabling...

SmartSearch Blog: The Value of Good Business Partners

The Value of Good Business Partners

04 March in Applicant Tracking Systems, Articles, Best Practices, Business, Customer Service, HR Technology, Human Business, Human Resources, Innovation, Networking, Recruiting

Doug: I recently had the pleasure of speaking with Dane Groeneveld, CEO of PTS Advance. As the recently appointed CEO of PTS, Dane brings a high-energy and enthusiastic verve to his role. In this segment, we discussed leadership, career journeys, partnerships, and why diversity and...

Tired of Staffing Customer Complaints? Get Rid of the 3 Biggest Sources

16 September in Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Recruiting, Sales, Staffing

Fielding too many complaints from employers and job seekers lately? Here are two of the most common ones: From clients: "That temp was minutes late to their assignment - again!" From candidates: "Nobody ever followed up with me."   At one point or another, every firm has to...

Employers and Job Seekers Are Looking for Knowledge – Are You Sharing Yours?

20 May in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Jobs, Marketing, Recruiting, Social Media, Staffing

What's the best way to find qualified candidates in today's tight market?  How can I improve my chances of being called for an interview?  What value do staffing and recruiting firms really deliver? These are the types of things employers and job seekers want to know. And if...

Amtec 60th Anniversary Celebration

16 March in Articles, Business, Customer Service, Engagement, Generations, Human Business, News Updates, Staffing, Technology

This week we celebrated our partner's, 60th anniversary. They recently moved into a gorgeous new building and graciously invited us to celebrate this milestone. There were around 60 attendees including a chairman from Chino Hills, Monster and Working Wardrobes. Amtec had a wonderful spread of food...

What Should Your Staffing Firm Do About Negative Online Reviews?

06 February in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Recruiting, Staffing

"Help: My staffing firm just received a negative review on our Facebook page. What should I do?" While you might be tempted to get rid of the comment, that's not a good idea. Here's why: You've built a wonderful business. You pride yourself on providing an exceptional experience...

The Best Staffing Website Leverage Targeting Technology: Remarketing

14 January in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Marketing, Recruiting, Staffing, Technology

Upgrading or overhauling your staffing website in 2019? Smart move. A killer website is critical to winning (and retaining) business and talent in the staffing industry. But even the most beautiful, modern, well-written site won't drive sales and qualified applications unless it keeps people coming back again...

Want to Create a Better Customer Experience? Start with Your Own Employees!

19 December in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Well-being, Workplace

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...

Scary Things Staffing Recruiters do to Drive Great Candidates Away

04 October in Best Practices, Brand Reputation, Customer Service, Engagement, Human Business, Jobs, Marketing, Recruiting, Staffing, Workforce

Ever been ghosted by a candidate? It's a "new normal" in staffing – and it's extremely frustrating. Viable candidates seem to vanish without a trace in the midst of the recruiting process, never to be heard from again. But recruiters aren't blameless. The word ghosting is now being...

Important: Coronavirus Update

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