Customer Service

Scary Things Staffing Recruiters do to Drive Great Candidates Away

04 October in Best Practices, Brand Reputation, Customer Service, Engagement, Human Business, Jobs, Marketing, Recruiting, Staffing, Workforce

Ever been ghosted by a candidate? It's a "new normal" in staffing – and it's extremely frustrating. Viable candidates seem to vanish without a trace in the midst of the recruiting process, never to be heard from again. But recruiters aren't blameless. The word ghosting is now being...

Showing Appreciation Goes a Long Way

01 October in Articles, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Human Business, Innovation, Technology, Workplace

Showing appreciation for what I have plays an important role in my life and business. I have the good fortune of working with great clients, wonderful vendor partners and dedicated and hardworking employees. These three groups have helped me to build a thriving business, and...

Staffing Firms can Build a Culture of Customer Service

14 August in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Sales, Staffing, Training, Workplace

Question: What's true of love, health and a culture of customer service? Answer: You can't buy any of them! As any savvy staffing professional knows, great customer experiences start with a great culture – one that's focused on serving the best interests of clients and candidates. And...

Exiting Employees: Gone Today, Here Tomorrow

11 July in Brand Reputation, Customer Service, Engagement, Human Business, Human Resources, Recruiting, Staffing, Workplace

In a 2016 article published on SHRM.org, Stay in Touch with Former Employees; One Could Be Your Next Hire the author describes some of the dos and don’ts as to what companies can and should do to protect their brand image when employees leave an...

Doug Coull on the Benefits of Flexible Workplaces

25 June in Articles, Business, Careers, Customer Service, Engagement, Human Business, Recruiting, Sales, Well-being, Workplace

I had the pleasure of speaking with Doug Coull, CEO of APS, Inc., makers of SmartSearch applicant tracking systems. Doug keeps a close watch over his company and has a genuine interest in making his company an employer of choice. He has a clearly defined...

SmartTalks Q2 2018 Presentation Recap

30 April in Applicant Tracking Systems, Artificial Intelligence (AI), Best Practices, Business, Customer Service, HR Technology, Human Business, Human Resources, Innovation, Jobs, Mobile Devices, Recruiting, SmartTalks, Social Media, Staffing, Technology, Tutorials

On Thursday, April 26, 2018, APS, Inc., Chief Technology Officer, LJ Morris held a presentation to discuss recent updates and enhancements to the SmartSearch system, along with future advancements and events, and ended the discussion with a question and answer session. As with the Q1...

Free Ice Cream Today

23 April in Applicant Tracking Systems, Articles, Brand Reputation, Business, Careers, Customer Service, HR Technology, Innovation, Recruiting, Sales, Staffing, Technology

Free Ice Cream Today. That was the subject line of the first email I received when I joined SmartSearch on May 1, 2001. It came from Karla Pugleise, a co-worker I had not yet met, who I subsequently learned handled scanning hard copy resumes into...

SmartTalks Q1 2018 Presentation Recap

29 January in Applicant Tracking Systems, Customer Service, HR Technology, Human Business, Human Resources, Innovation, Recruiting, SmartTalks, Staffing, Technology

On Thursday, January 25, 2018, APS, Inc., Chief Technology Officer, LJ Morris held a presentation to discuss recent updates and enhancements to the SmartSearch system, along with upcoming advancements and events, and ended the presentation with a question and answer session with clients. The turnout was...

Staying Ahead of the Curve in Mobile Recruiting

26 October in Articles, Customer Service, Engagement, HR Technology, Human Business, Human Resources, Innovation, Recruiting, Staffing, Technology

One of SmartSearch’s long history of industry “firsts” was the Mobile Access ability to tap into the database back in the day when we all had flip-phones and dinosaurs roamed the Earth. When I joined SmartSearch in 2001, shortly after the launch of our web-based application....

Inspired Innovation from Amtec and the California Staffing Professionals

22 September in Applicant Tracking Systems, Customer Service, HR Technology, Innovation, Recruiting, Staffing, Technology

Last spring, SmartSearch participated in the California Staffing Professionals (CSP) annual conference and expo. We had an opportunity to attend some educational sessions, and network with the speakers, conference attendees, workshop leaders, and our fellow exhibitors, as well as talk shop with our clients (plus...