Brand Reputation

Tired of Staffing Customer Complaints? Get Rid of the 3 Biggest Sources

16 September in Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Recruiting, Sales, Staffing

Fielding too many complaints from employers and job seekers lately? Here are two of the most common ones: From clients: "That temp was minutes late to their assignment - again!" From candidates: "Nobody ever followed up with me."   At one point or another, every firm has to...

Vendor Neutrality: Why Is It important?

09 August in Articles, Best Practices, Brand Reputation, Business, HR Technology, Marketing, Sales, Technology

While at the 2019 California Staffing Professionals conference, I had the great pleasure of speaking with David Searns, CEO at Haley Marketing. Haley Marketing serves a number of our mutual clients and is a frequent contributor to our blog. David and his organization partner with...

Artificial Intelligence, Networking and a Time to Learn

09 July in Articles, Artificial Intelligence (AI), Best Practices, Brand Reputation, Business, Careers, Engagement, HR Technology, Human Business, Innovation, Jobs, Marketing, Metrics, Recruiting, Staffing, Technology, Training

I’ve been to the California Staffing Professionals Conference (CSP) for the last two years; this is one of the most educational and enjoyable industry conferences. All the conferenciers have such great information to share and do it so willingly for the benefit of the staffing...

Key Elements of an Effective Talent Acquisition Strategy

01 May in Articles, Best Practices, Brand Reputation, Engagement, HR Technology, Human Business, Human Resources, Jobs, Marketing, Metrics, Recruiting, Staffing, Workforce

“Ultimately, recruiting and hiring data can be correlated with business outcomes, such as increased revenue, which positions talent acquisition as a strategic function in the business.” ~Ji-A Min, Head Data scientist, Ideal Candidate SHRM Hawaii members gathered on April 30 for a presentation by Scott Ferrin,...

Why Does Your Staffing Firm Need a Messaging Strategy?

15 April in Articles, Best Practices, Brand Reputation, Business, Engagement, Human Business, Innovation, Marketing, Staffing

First off, what IS a messaging strategy? A messaging strategy is your agency's guide for creating clear, compelling marketing communications that: Concisely define who you are and what you do Distinguish your firm from market competitors Resonate with employers and job seekers Guide copy for your...

What Should Your Staffing Firm Do About Negative Online Reviews?

06 February in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Recruiting, Staffing

"Help: My staffing firm just received a negative review on our Facebook page. What should I do?" While you might be tempted to get rid of the comment, that's not a good idea. Here's why: You've built a wonderful business. You pride yourself on providing an exceptional experience...

The Best Staffing Website Leverage Targeting Technology: Remarketing

14 January in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Marketing, Recruiting, Staffing, Technology

Upgrading or overhauling your staffing website in 2019? Smart move. A killer website is critical to winning (and retaining) business and talent in the staffing industry. But even the most beautiful, modern, well-written site won't drive sales and qualified applications unless it keeps people coming back again...

How Companies Can Become a Magnet For Talent

05 December in Applicant Tracking Systems, Articles, Best Practices, Brand Reputation, Engagement, HR Technology, Human Resources, Marketing, Recruiting, Staffing, Technology, Workplace

The tide has turned. What once was an employer’s market is now a job seeker’s delight. The unemployment rate is hovering around 4% which is something we haven’t seen in the U.S. since the 1960’s. This is great news for people seeking employment and has...

Scary Things Staffing Recruiters do to Drive Great Candidates Away

04 October in Best Practices, Brand Reputation, Customer Service, Engagement, Human Business, Jobs, Marketing, Recruiting, Staffing, Workforce

Ever been ghosted by a candidate? It's a "new normal" in staffing – and it's extremely frustrating. Viable candidates seem to vanish without a trace in the midst of the recruiting process, never to be heard from again. But recruiters aren't blameless. The word ghosting is now being...

Showing Appreciation Goes a Long Way

01 October in Articles, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Human Business, Innovation, Technology, Workplace

Showing appreciation for what I have plays an important role in my life and business. I have the good fortune of working with great clients, wonderful vendor partners and dedicated and hardworking employees. These three groups have helped me to build a thriving business, and...