Articles

The Hiring Manager is Your Recruiting Partner

30 March in Articles, Best Practices, Customer Service, Human Business, Human Resources, Jobs, Recruiting, Staffing, Workplace

The hiring manager is a critical player in the hunt for new talent. They will have full responsibility for the performance, engagement, and retention of their new report, so why do many brands find working with them an adversarial relationship? Primarily, the lack of communication...

The Evolution of Customer Relationships

29 March in Articles, Best Practices, Customer Service, Sales

Often times, I find companies proclaim a devout loyalty to customers, which can be unfounded. Customer loyalty is when a strong, and often times, a symbiotic relationship exists between the service/product provider and the end-user / customer. There’s an emotional connection… one which goes beyond...