Articles

It’s Time for a Chat – about Chatbots, That Is

14 March in Articles, Artificial Intelligence (AI), Best Practices, HR Technology, Innovation, Jobs, Marketing, Recruiting, Staffing, Technology

Still think chatbots are creepy and impersonal? It's time to shift your mindset. Mobile technology has taken over the staffing and recruiting landscape. Instantaneous, global exchange of information is now the norm. Job seekers' and employers' expectations for real-time service are rising. People want on-the-go,...

What Should Your Staffing Firm Do About Negative Online Reviews?

06 February in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, Human Business, Marketing, Recruiting, Staffing

"Help: My staffing firm just received a negative review on our Facebook page. What should I do?" While you might be tempted to get rid of the comment, that's not a good idea. Here's why: You've built a wonderful business. You pride yourself on providing an exceptional experience...

The Best Staffing Website Leverage Targeting Technology: Remarketing

14 January in Articles, Best Practices, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Marketing, Recruiting, Staffing, Technology

Upgrading or overhauling your staffing website in 2019? Smart move. A killer website is critical to winning (and retaining) business and talent in the staffing industry. But even the most beautiful, modern, well-written site won't drive sales and qualified applications unless it keeps people coming back again...

Being Tolerant Does Not Mean Being Inclusive

09 January in Articles, Best Practices, Business, Careers, Discrimination, Diversity, Engagement, Genders, Generations, Human Business, Human Resources, Legal, Recruiting, Staffing, Workplace

When I think about the words “inclusion” and “tolerance,” I envision two words that are polar opposites of each other. In today's workforce, diversity and inclusion mean seeking, accepting and wanting people from different walks of life. Tolerance does not denote acceptance. It's a hostile...

Want to Create a Better Customer Experience? Start with Your Own Employees!

19 December in Articles, Best Practices, Business, Customer Service, Engagement, Human Business, Well-being, Workplace

When most people think of customers, they think of clients or consumers. But your employees are customers, too. And if you're looking to dramatically improve your customer experience, your employees are a great place to start. Employee experience directly impacts customer experience. I say it all the time:...

How Companies Can Become a Magnet For Talent

05 December in Applicant Tracking Systems, Articles, Best Practices, Brand Reputation, Engagement, HR Technology, Human Resources, Marketing, Recruiting, Staffing, Technology, Workplace

The tide has turned. What once was an employer’s market is now a job seeker’s delight. The unemployment rate is hovering around 4% which is something we haven’t seen in the U.S. since the 1960’s. This is great news for people seeking employment and has...

Social Recruiting Strategies to Survive the Loss of Free Job Postings on Indeed

15 November in Articles, Best Practices, HR Technology, Human Resources, Jobs, Marketing, Mobile, Recruiting, Social Media, Staffing, Technology, Workforce

Unless you've been living under a rock, you're well aware of the upcoming policy change Indeed announced several weeks ago. While industry professionals are speculating about the reasons behind Indeed's announcement, the impact is clear: Effective January 7, 2019, if you want your jobs to be...

While at Staffing World…

29 October in Applicant Tracking Systems, Articles, Best Practices, Business, Diversity, Engagement, HR Technology, Human Business, Innovation, Jobs, Recruiting, Sales, Staffing, Technology, Workforce, Workplace

Staffing World had so much to offer in every aspect of the staffing industry. From breakout sessions focused on managing a top-performing sales team to advocating Women in Leadership Roles. Staffing World provided their attendees with the Strategies and Solutions to tackle the Industry’s biggest...

‘Tis the Season to be Conferencing

22 October in Articles, Human Resources, Jobs, Recruiting, Staffing, Workforce, Workplace

I attended the ERE Conference in Orlando this week and is specific to people in recruiting and talent acquisition. It was enlightening and provided attendees access to exhibitors and speakers. My single-day pass on Tuesday provided me with a day full of roundtable discussions, short...

Showing Appreciation Goes a Long Way

01 October in Articles, Brand Reputation, Business, Customer Service, Engagement, HR Technology, Human Business, Innovation, Technology, Workplace

Showing appreciation for what I have plays an important role in my life and business. I have the good fortune of working with great clients, wonderful vendor partners and dedicated and hardworking employees. These three groups have helped me to build a thriving business, and...